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Our Return Policy
Sea of Diamonds 30-day return policy is our way to give you ample of time to consider your purchase.
Our return policy is simple. If you find that your purchase does not meet or exceed your
expectations, we will be happy to provide you with a full credit or exchange on any
product (custom orders excluded) within 30 days of shipping, provided that your return
meets the criteria listed in our Conditions of Return.
Security Tag
We guarantee that all products received from Sea Of Diamonds are
brand new. The Security Tag assures the item you received has not been worn or used by
anyone, and is in mint condition. Removal of the Security Tag invalidates the return and
exchange privileges.
To Return a Product
-Call our customer service representative at 1-888-SEA-8818 to obtain a Return Authorization number.
-Write the Return Authorization number on the return form provided at the bottom of your invoice.
-Securely package your return along with all packing material, appraisal and diamond certificate.
-For your security, please return your item with an insured carrier (FedEx, UPS, US Parcel Post) and retain a receipt for your records. Sea of Diamonds cannot refund or credit your account if returns are lost or damaged.
Mail your package to:
S.O.D.
631 South Olive St, Suite 660
Los Angeles, CA. 90014
Your Refund
Once the package has been received and accepted (see Conditions of Return), we will refund your account in 5-7 days. Sea of Diamonds does not reimburse return shipping. Refunds will be made in the same mode of payment received. |
